Communications Division
The Communications Division is the heartbeat of the Sheriff’s Office. Our dispatchers are the first point of contact for citizens and visitors in need of help, and the lifeline for deputies in the field.
What We Do:
Answer emergency and non-emergency calls from the public. Dispatch deputies, fire, and other emergency services where needed. Keep communication clear and calm during critical situations.
Training & Certification:
All dispatchers are state-certified through the Mississippi Board of Standards and Training for Telecommunicators. Training includes classroom instruction, ride-alongs with deputies, and continuing education every three years to ensure top-level performance.
How Calls Are Handled:
- Emergencies: Always dial 911.
- Non-Emergency Calls: Dial 228-865-7060. Because our center handles multiple phone and 911 lines, callers may occasionally be asked to hold. Emergency calls are always prioritized first, and all calls are handled with courtesy and professionalism.
Service Area:
The Communications Center handles calls for the unincorporated areas of Harrison County, the City of D’Iberville, and the City of Pass Christian.
Emergency Calls should be routed to 911. To report a NON-Emergency Crime call 228-865-7060.
Depending on the call volume, you may encounter our phones being answered ”HARRISON COUNTY SHERIFF’S OFFICE, DO YOU HAVE AN EMERGENCY, CAN YOU HOLD.” If your call is not an emergency, please tell us. We understand that delays are irritating to you as a caller and will assist you as soon as possible. The communications center handles multiple telephone and 911 phone lines.
Calls for service are prioritized based on the seriousness and urgency in accordance with established guidelines. Our office demands that telephone courtesy be used at all times to ensure that a calm, decisive and professional sounding voice is heard by the person calling the office.
The Harrison County Sheriff’s Office Communications Center has the responsibility of handling all calls for service from all citizens in the unincorporated areas of Harrison County, in the City of D’Iberville, and in Pass Christian. Our dispatchers are trained for not only law enforcement calls, but also for fire related calls. The communications center has the ultimate responsibility of getting assistance to those that call for help. The communications center and staff is under the direct supervision of Jonnine Fisher.
Automatic Vehicle Location (AVL)
AVL allows dispatchers to look on the map and see where any patrol vehicle is location so they can determine which patrol vehicle is closest to any incident for a quicker response.
When your call is answered, the dispatcher will seek out answers to the six W’s
WHO, WHAT, WHEN, WHERE, WHY, WEAPONS
When calling in about a person, try to give as much of the following information. It could be the way that the subjects are found or identified by law enforcement personnel.
- Name of Person (If Known)
- Race
- Sex
- Approximate Age
- Height
- Weight
- Build (Fat, Stocky, Slender)
- Hair
- Eyes
- Physical Characteristics (Scars, Tattoos, Limps)
- Clothing Description
- Is Subject Armed (Gun, Knife, Baseball Bat)
When reporting information concerning a vehicle
Use the acronym CYMBAL:
C – Color
Y – Year
M – Make
B – Body, (2 door, 4 door, 300 ZX, the model of vehicle)
A – Any other vehicle information that would stand out
L – License State and Tag Number
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